Senior Community Manager

Job description

Job Description The Role • Be the owner of the pipeline of Subject Matter Experts and lead the end-to-end onboarding and training process • Engage and assess prospects as a Great Learning ambassador and brief them on engagement opportunities • Create and maintain a healthy mentor pipeline to ensure all delivery targets are met without compromising the quality of the learning experience for customers • Forge long-term relationships with mentors and gurus and contribute towards transforming the mentor management function to ensure their long-term association with Great Learning • Collaborate with Operations, Technology, and SMEs on process planning, system design, and solutions and initiatives to enable long-term success in mentor and guru management • Be responsible for leading and nurturing a team to achieve greater milestones Qualifications Requirements • 4 to 8 years of experience • Experience in technical hiring • Strong stakeholder management skills • Ability to work under pressure and meet tight deadlines • Good proficiency in the Microsoft Office Suite • Excellent oral and written communication skills