Senior Executive/Officer (IPMC-Dispatch)

Job description

**Roles and Responsibilities** - To be responsible for achieving high level of customer satisfaction regarding estimated expenses as well as corporate rules and formalities. - To be responsible for preparing and dispatching all IPD bills and keeping its records as per set protocols. - To be responsible for preparing, reviewing and sending patient statements to various insurance companies and other panel organization. - To keep yourself updated with information of all payer plans for different panel companies and TPAs. - To review the payer plans and codes of different corporate & TPA and to ensure that same is updated in HIS and monitor its implementation also. - To be responsible for timely submission of deposited cheques, cash, drafts, credit slips to finance. - To be responsible for keeping record for all correspondence done for IPD billing patients. - To identify and resolve IPD patients billing complaints and to raise red flag to the concerned authority in case of any difficulty. - To ensure accurate and timely submission of all monthly and daily reports. - To achieve high level of customer satisfaction at each interaction. - To be responsible for maintenance of department records as per the NABH requirement. - To be responsible for effective utilization of hospital information system. - Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols. - To participate in training programs to maintain and update your professional knowledge. - Any other task assigned to you by your HOD from time to time. **Experience & Qualifications** - 5 to 8 years of experience on PSU desk. - Graduate / Postgraduate **Technical Skills** - Problem solving and ingenuity - Computer skill **Behavioural****Skills** - Persuasive - Attention to detail - Interpersonal and communication skills - Initiative and adaptability