Senior Executive/Officer (IPMC-Dispatch)

Job description

Roles and Responsibilities • To be responsible for achieving high level of customer satisfaction regarding estimated expenses as well as corporate rules and formalities. • To be responsible for preparing and dispatching all IPD bills and keeping its records as per set protocols. • To be responsible for preparing, reviewing and sending patient statements to various insurance companies and other panel organization. • To keep yourself updated with information of all payer plans for different panel companies and TPAs. • To review the payer plans and codes of different corporate & TPA and to ensure that same is updated in HIS and monitor its implementation also. • To be responsible for timely submission of deposited cheques, cash, drafts, credit slips to finance. • To be responsible for keeping record for all correspondence done for IPD billing patients. • To identify and resolve IPD patients billing complaints and to raise red flag to the concerned authority in case of any difficulty. • To ensure accurate and timely submission of all monthly and daily reports. • To achieve high level of customer satisfaction at each interaction. • To be responsible for maintenance of department records as per the NABH requirement. • To be responsible for effective utilization of hospital information system. • Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols. • To participate in training programs to maintain and update your professional knowledge. • Any other task assigned to you by your HOD from time to time. Experience & Qualifications • 5 to 8 years of experience on PSU desk. • Graduate / Postgraduate Technical Skills • Problem solving and ingenuity • Computer skill BehaviouralSkills • Persuasive • Attention to detail • Interpersonal and communication skills • Initiative and adaptability