Senior Executive - OTC (Accounts Receivable)

Job description

Key Responsibilities : 1. Reporting and analysis • Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition). • Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning. • Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies. • Ensure compliance with company policies and procedures related to billing and customer data management. 2. Customer and billing management • Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager. • Track and process payments received and address any discrepancies or issues related to payments. • Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery. • Collaborate with internal teams to resolve customer issues and enquiries promptly. Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements. 3. Data management • Update and maintain customer accounts, keeping detailed records of interactions, transactions, and relevant communication to provide a comprehensive overview of the customer's history. • Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities. • Ensure compliance with data privacy regulations while handling customer information. 4. Process improvement • Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations. • Propose and support implementation of OTC process improvements to increase efficiency and accuracy. Technical Skills • Proficiency in using enterprise-level financial software and systems, such as [SAP S/4HANA, or Microsoft Dynamics]. Familiarity with SAP customization will be a plus. • Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting. • Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.