Senior Manager - Presales

Job description

Job description Job Title: Manager/ Senior Manager (Pre-Sales) Location: Bangalore About the Role: We are seeking an experienced Manager BAPS (Pre-Sales) to lead and scale a large Pre-Sales operation of 70–80 team members. The role focuses on driving lead qualification excellence, improving conversion efficiency, ensuring seamless coordination with Sales, and strengthening operational processes to support business growth. Key Responsibilities: • Lead and manage a large Pre-Sales team of 70–80 executives, including Team Leads, to drive productivity and performance. • Own end-to-end pre-sales funnel management, ensuring high-quality lead qualification and timely handover to Sales teams. • Drive achievement of key metrics such as connect rates, lead qualification accuracy, conversion ratios, and SLA adherence. • Implement robust performance management frameworks, including daily reviews, weekly dashboards, and monthly performance evaluations. • Partner closely with Sales, Operations, Product, and Tech teams to improve lead flow, CRM effectiveness, and closure efficiency. • Identify operational bottlenecks and implement process improvements and automation to improve scalability and efficiency. • Build a strong leadership pipeline by coaching Team Leads and high-potential performers. • Handle customer and internal escalations and ensure resolution within defined timelines. • Support workforce planning, hiring, onboarding, and training for the Pre-Sales function. • Analyze MIS and data trends to provide actionable insights to senior leadership. Requirements: • Graduate / Postgraduate in Business Administration, Marketing, or a related field. • 7–12 years of experience in Pre-Sales, Inside Sales, or Customer Engagement roles. • 4–6 years of experience managing large teams (50+ headcount), preferably in B2C or tech-driven environments. • Strong expertise in CRM systems, lead lifecycle management, and performance analytics. • Excellent leadership, stakeholder management, and communication skills. • Strong process orientation with the ability to scale operations efficiently. • Comfortable working in a fast-paced, metric-driven environment. Why Join Us: • Lead one of the largest and most impactful Pre-Sales teams within the organization. • High visibility role with direct influence on revenue and customer experience. • Opportunity to drive scale, process excellence, and leadership development. • Performance-driven culture with clear growth opportunities.