Senior Manager- Retention

Job description

Role & responsibilities Co-ordination with multiple business Channels • Data insights updates • Provide actionable insights to business team to improve the retention • Good in MS office tools namely Power point, Excel, Word, Content and Script Development • Identify and assess future and current training needs of the Employees, End-to-end process, skill & knowledge. • Initiate discussions and schedule meetings with Business, PMT, Tech and U/W • Monitor SME Renewal UFR & availability • Ensure renewal notice availability in define Tat for business • Address business queries related to SME renewals Preferred candidate profile • Excellent Communication Skills in English & Hindi • People management • Project management • Stakeholder management • Analytical ability