Senior Process Manager

Job description

Job Description IB Operations- Senior Process Manager- Responsibilities • Take leadership role independently managing back office operations • Client Management – establish self as a valued partner and work closely to achieve goals defined • Independently handle all client escalations and lead mitigation steps to prevent future escalations • Manage team of 50 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc. • Help knowledge management endeavor by sharing process knowledge and best practices within the teams • Lead various quality initiatives across processes managed • Responsible for Business continuity, transformation and various audits Minimum Qualifications- • Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) • 9 to 13 years of experience in handling team of minimum 50 members and has good experience and knowledge of Investment Banking Operations. • Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope. • Knowledge of / prior experience with offshoring processes and methodologies highly preferred. • Proven track record of managing complex Operations. • Ability to meet client expectations with respect to SLAs, KPI and KRIs. • Delivery of productivity gains and identify and implement process improvements. • Possess strategic perspective, business acumen, action orientation and drive for results. • Ability to present and lead client meetings with senior internal and external stakeholders. • Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently. • Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables. • Should be good with logical and quantitative abilities. Preferred Qualifications- • Ability to manage and complete specific tasks with minimal direction • Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes • Willingness to continuously learn, upgrade skills and stay relevant to business demands • Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.