Senior Process Manager

Job description

**Job Description** **IB Operations- Senior Process Manager-** **Responsibilities** - Take leadership role independently managing back office operations - Client Management – establish self as a valued partner and work closely to achieve goals defined - Independently handle all client escalations and lead mitigation steps to prevent future escalations - Manage team of 50 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc. - Help knowledge management endeavor by sharing process knowledge and best practices within the teams - Lead various quality initiatives across processes managed - Responsible for Business continuity, transformation and various audits **Minimum Qualifications-** - Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) - 9 to 13 years of experience in handling team of minimum 50 members and has good experience and knowledge of Investment Banking Operations. - Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope. - Knowledge of / prior experience with offshoring processes and methodologies highly preferred. - Proven track record of managing complex Operations. - Ability to meet client expectations with respect to SLAs, KPI and KRIs. - Delivery of productivity gains and identify and implement process improvements. - Possess strategic perspective, business acumen, action orientation and drive for results. - Ability to present and lead client meetings with senior internal and external stakeholders. - Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently. - Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables. - Should be good with logical and quantitative abilities. **Preferred Qualifications-** - Ability to manage and complete specific tasks with minimal direction - Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes - Willingness to continuously learn, upgrade skills and stay relevant to business demands - Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.