Senior Sales Manager ( Online Sales - k12 )

Job description

About the Role We are looking for an experienced Senior Sales Manager – Online Sales (K12) to lead a high-performing team of Academic Counselors/Inside Sales Executives responsible for driving student enrollments through virtual consultations. The ideal candidate should have a proven track record in B2C online sales , team management, revenue ownership, and customer acquisition within the K12 EdTech segment. Key Responsibilities Team Management • Lead, mentor, and manage a team of Inside Sales Executives/Academic Counselors. • Set and monitor daily, weekly, and monthly sales targets. • Conduct regular performance reviews, coaching sessions, and one-on-one feedback. • Drive team productivity and ensure consistent target achievement. • Hire, onboard, and train new team members. Online Sales & Revenue • Drive revenue through online consultations and virtual sales. • Manage the complete sales lifecycle from lead allocation to enrollment. • Improve lead-to-enrollment conversion through effective sales strategies. • Monitor and optimize the sales funnel to maximize revenue. • Handle customer escalations and support the team in closing high-value opportunities. Performance Monitoring & Reporting • Monitor and analyze key sales KPIs, including: • Revenue • Lead Conversion Rate • Enrollment Rate • Sales Productivity • Talk Time • Follow-up Effectiveness • Customer Acquisition • Prepare daily, weekly, and monthly MIS reports. • Analyze sales data to identify trends, gaps, and improvement opportunities. Coaching & Quality • Conduct regular sales training, role plays, and objection-handling sessions. • Improve sales pitches and customer engagement techniques. • Ensure adherence to sales processes, quality standards, and compliance guidelines. Cross-functional Collaboration • Collaborate with Marketing, Product, Operations, and Customer Success teams. • Share customer feedback and market insights to improve campaigns and product offerings. • Work closely with stakeholders to enhance the customer journey and overall sales performance.