Senior Supervisor - Call Center

Job description

Roles & Responsibility: • Understand customer’s requirement and provide complete and accurate information • Communicate effectively with customers • Assign case to other queue with proper justification • Understanding and striving to meet or exceed call center metrics while providing excellent customer service. • Escalate customer problems to the team lead which needs immediate attention Essential Skills: • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers • Excellent computer proficiency (MS Office – Word, Excel and Outlook) • Should have a knowledge of English, Hindi and additional language will be preferred • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service • Typing skills • Ability to work independently and to carry ou