Service Desk Analyst

Job description

Job Title: Service Desk Analyst Experience: 4 to 7Years Shift: 24\\*7 shift Work Mode: In Office & ODC Location: Greater Noida Please share your resume to asmita.tripathi@coforge.com along with below details: Exp: Notice Period: Current CTC: ECTC: Current Location: Ok for 24\\*7 Shift: Ok to WFO: Job Responsibilities: • Act as the first point of contact for IT support requests via phone, email, chat, and ticketing tools. • Log, prioritize, and resolve incidents and service requests using ServiceNow. • Provide L1 support for Active Directory, Microsoft 365, Windows OS, VPN, MFA, printers, scanners, and endpoint devices. • Troubleshoot hardware, software, application, network, and access-related issues. • Escalate unresolved issues to appropriate support teams and track them through resolution. • Ensure SLA adherence, accurate ticket documentation, and high customer satisfaction. Required Skills: • Experience in Service Desk/Help Desk/IT Support. • Hands-on experience with ServiceNow or any ITSM tool. • Knowledge of Active Directory, Microsoft 365, Windows OS, VPN, and basic networking. • Excellent verbal and written communication skills. • Willingness to work in a 24x7 support environment. Preferred: • ITIL certification. • Experience supporting healthcare applications (Epic, Imprivata, PACS) is a plus.