Service Specialist (Field Operations) - Amritsar

Job description

Role: Service Specialist (Travel Based Job) Company : OYO Location: Amritsar What is this role about? This role is all about making sure guests have a great stay at OYO hotels. This is an internship role. As a Service Specialist, you will regularly visit OYO hotels, work closely with hotel owners and staff, and ensure service quality is maintained. Your work directly impacts guest satisfaction, hotel ratings, and repeat bookings. This is a field-based role, not a desk job. Important to know upfront: You will be required to travel daily and visit around 45 hotels per day within your assigned area. What will you do in this role? Guest Experience & Satisfaction: Check guest feedback, ratings, and reviews regularly Identify issues faced by guests and take steps to fix them Work towards improving guest satisfaction and online ratings Hotel Quality & Operations: Physically visit hotels to check cleanliness, maintenance, and overall quality Ensure OYO service and brand standards are followed Support hotel owners in fixing operational gaps Staff Training & Support: Train hotel staff on OYO service standards and guest handling Help staff understand OYO processes and expectations Guide them to deliver better service consistently Coordination & Issue Resolution: Act as a link between hotel owners and OYO internal teams Handle guest and hotel escalations calmly and professionally Ensure faster resolution of issues on the ground Performance Tracking & Improvement: Track guest ratings, NPS, and service-related KPIs Use data and on-ground observations to improve performance Who can apply? Graduates (Hospitality background is a plus, not mandatory) Candidates comfortable with \\field work and daily travel\\ Strong communication and problem-solving skills Ability to manage multiple hotels and priorities Comfortable working on weekends or holidays if required In simple words: You will go to hotels every daysupport hotel staff, solve problems, improve service quality, and ensure guests leave happy.