ServiceNow Architect

Job description

Key Skills: Telecom, itsm, ServiceNow, CSM, Architect, Agile Methodology, Waterfall Roles and Responsibilities: • Drive functional and technical solution design across the ServiceNow domain • Translate business and IT requirements into ServiceNow solutions aligned to OOTB capabilities and architectural standards • Provide architectural oversight across solutioning and development activities • Work with enterprise architects, solution architects, and domain SMEs to shape implementation epics and delivery plans • Support Agile planning activities and guide squads with technical direction and platform expertise Skills Required: • 14+ years of relevant experience in ServiceNow architecture and platform delivery • Strong hands-on experience with ServiceNow implementations, especially in CSM or TSM environments • Proven background as an IT architect in a telecom context • Ability to design scalable platform solutions and evaluate impact across connected systems • Experience working with ServiceNow platform capabilities and enterprise integration scenarios Good to Have: • Experience with Waterfall delivery methodology • Experience with Agile methodology Education: Master's degree in IT, Telecom, or equivalent experience