Shift Supervisor

Job description

We are Licious, a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta — our founders, foodies, and friends. We’re India’s most successful D2C food-tech brand, operating in 20+ cities and delighting over 32 lakh customers with our de-licious fresh meat and seafood! This is a hands-on shift leadership role at the store level. As a Shift Supervisor, you will run one shift smoothly, lead the floor team, and ensure store standards are consistently met. What makes the role meaty? • Shift Operations & Store Readiness: Run your assigned shift smoothly, support opening / closing activities, and ensure the store is operationally ready throughout the day. • Inventory & Freshness Control: Support stock handling, freshness / expiry checks, reconciliation, and wastage control during the shift. • People & Floor Leadership: Guide the team on the floor, allocate work, manage shift discipline, and support the Store Manager in handling manpower gaps and daily execution. • Customer Handling: Resolve routine customer issues on the floor, ensure good service standards, and escalate critical concerns when needed. • Hygiene & SOP Compliance: Maintain hygiene, food-safety, and store SOP standards through disciplined execution during the shift. • Reporting & Coordination: Support daily reporting, flag store issues on time, and coordinate with the Store Manager for smooth shift operations. We hope that you have… Must-have • A minimum of 1–2 years of experience in retail, QSR, food service, fresh-food retail, or any structured customer-facing store environment. • Experience handling a shift, floor, or team in a process-driven setup. • Hands-on exposure to customer handling, team coordination, and shift execution . • Comfort with inventory handling, freshness / expiry checks, and wastage control . • Willingness to work in a hygiene- and food-safety-driven environment . • A hands-on, floor-first approach , good communication skills, and a dependable attitude. Good-to-have • Experience in meat / seafood / fresh-food retail . • Exposure to QSR or organised food retail chains . • Experience with store opening / closing routines . • Exposure to basic reporting, reconciliation, or audit support . Bon Appétit!