Shift Supervisor

Job description

We are Licious, a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta — our founders, foodies, and friends. We’re India’s most successful D2C food-tech brand, operating in 20+ cities and delighting over 32 lakh customers with our de-licious fresh meat and seafood! This is a hands-on shift leadership role at the store level. As a Shift Supervisor, you will run one shift smoothly, lead the floor team, and ensure store standards are consistently met. What makes the role meaty? - **Shift Operations & Store Readiness:** Run your assigned shift smoothly, support opening / closing activities, and ensure the store is operationally ready throughout the day. - **Inventory & Freshness Control:** Support stock handling, freshness / expiry checks, reconciliation, and wastage control during the shift. - **People & Floor Leadership:** Guide the team on the floor, allocate work, manage shift discipline, and support the Store Manager in handling manpower gaps and daily execution. - **Customer Handling:** Resolve routine customer issues on the floor, ensure good service standards, and escalate critical concerns when needed. - **Hygiene & SOP Compliance:** Maintain hygiene, food-safety, and store SOP standards through disciplined execution during the shift. - **Reporting & Coordination:** Support daily reporting, flag store issues on time, and coordinate with the Store Manager for smooth shift operations. We hope that you have… Must-have - A minimum of **1–2 years of experience** in retail, QSR, food service, fresh-food retail, or any structured customer-facing store environment. - Experience handling a **shift, floor, or team** in a process-driven setup. - Hands-on exposure to **customer handling, team coordination, and shift execution** . - Comfort with **inventory handling, freshness / expiry checks, and wastage control** . - Willingness to work in a **hygiene- and food-safety-driven environment** . - A **hands-on, floor-first approach** , good communication skills, and a dependable attitude. Good-to-have - Experience in **meat / seafood / fresh-food retail** . - Exposure to **QSR or organised food retail chains** . - Experience with **store opening / closing routines** . - Exposure to **basic reporting, reconciliation, or audit support** . **Bon Appétit!**