Splz Associate Infra Engg

Job description

Jd PC Lifecycle Management : • Provision of End User Computing (EUC) Front Desk, Deskside and Office Field Support services including: • Walk-in and service desk request fulfilment. • IMAC (Install, Move, Add and Change) activities. • 85% windows 11 and 15% MAC • New hire device preparation, provisioning, and deployment. • Device break-fix support and troubleshooting. • Hardware replacement and warranty coordination. • Device recovery and asset collection during offboarding activities. • CMDB and asset inventory updates. • Compliance with SACM processes and asset governance requirements. • Support for Incident, Change and Problem Management processes. • Basic administration and support activities related to Microsoft Intune managed devices. • Physical onsite support across Client office locations. Work model: 5 days from office (Mon–Fri), 9 hours on‑site (includes 1‑hour break). Role requires strong communication skills, customer‑experience orientation, flexibility to work in shifts, and comfort with both system‑based and field work.