Sr. Associate - Software Engineer (walk-me)

Job description

Role & responsibilities Digital Adoption & WalkMe • Design, develop, and maintain WalkMe solutions (Smart Walk-Thrus, SmartTips, Launchers, onboarding flows). • Configure targeting, segmentation, and personalization. • Optimize adoption experiences across Digital Health applications. Training & Enablement • Develop role-based learning journeys and training content. • Simplify complex workflows into effective in-app guidance. • Apply instructional design and adult learning best practices. Analytics & Optimization • Monitor adoption, engagement, and completion metrics. • Identify friction points and drive continuous improvement. • Measure and report user adoption and training effectiveness. Stakeholder Collaboration • Partner with Product, IT, Engineering, and business teams. • Gather requirements and translate user needs into adoption solutions. • Support digital transformation and change initiatives. Change Management • Drive adoption strategies for product launches and enhancements. • Reduce reliance on traditional training through digital guidance. • Support communication and user engagement plans. Preferred candidate profile Required • 37+ years in Digital Adoption, Training, Learning & Development, or Change Management. • Hands-on experience with WalkMe or similar DAP platforms (Whatfix, Pendo). • Strong instructional design and stakeholder management skills. • Experience supporting enterprise applications (Salesforce, SAP, Workday, ServiceNow). Preferred • WalkMe certification (Builder I/II or higher). • Knowledge of HTML, CSS, and basic JavaScript. • Experience with analytics, change management frameworks (ADKAR/Prosci), LMS platforms, and regulated environments. Key Competencies • User-centric mindset • Strong communication and collaboration skills • Analytical and data-driven problem solving • Ability to simplify complex processes • Adaptability and continuous improvement focus Success Measures • Increased product adoption and engagement • Reduced training and support effort • Improved workflow completion rates • Measurable business impact and user satisfaction