Sr. Customer Service Executive - Collections

Job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Broad outline of the Role • Operational role responsible for Collections. Minimum Qualifications & Experience • Graduate in accounting or finance 8-10 years of relevant experience Other Knowledge & Skills Basic accounting procedures, fair knowledge of Excel, Outlook Key Responsibilities • Maintain customer accounts and ensure collections as per the due date • Ensure achievement of collection targets and reduce outstanding collections and debt bucket. • Track payments, TDS Collections, RFP based customers, PSU and Enterprise accounts, reconcile processed payments. • Analyse accounts • Ensure that no accounts get into PDD or higher buckets above 90 days.