Sr. Customer support executive

Job description

Senior Executive - Client Support: Incident Management Bengaluru |Customer Amazement | Full-time Are you a true customer advocate and their trusted advisorAre you obsessed about ensuring customers get the best out of the technologyDo you enjoy helping customers to optimally use the productThen this is the role for you! The Impact you will create in the Job: Help Customers with all Tech challenges faced while using the Product. Responsible to get the issues raised addressed to the core and Customers can be sent out campaigns successfully and access reports without any challenges. Educating Customers to ensure comfort in the usage of Product/Utility Duties and responsibilities. Providing Support to Customers on their Queries Responsible for successful solving of Customer tickets and handling Chats or calls. Educating Customers to ensure comfort in usage of Product/Utilities. Understanding responding to primary level customer queries / issues over Chat, phone or email / ticketing system. Provide product trainings / demos to the customers Resolve customer issues and strive towards positive customer f/b Setup necessary configurations for our clients so that they use our product. Analyze and identify process changes or product enhancements required suggest if any Monitor internal alerts and raise alarm for critical issues. Be available at flexible shift timings for best customer experience - Help Customers with all Tech challenges faced while using the Product. - Responsible to get the issues raised addressed to the core and Customers can be sent out campaigns successfully and access reports without any challenges. - Educating Customers to ensure comfort in the usage of Product/Utility - Providing Support to Customers on their Queries - Responsible for successful solving of Customer tickets and handling Chats or calls. - Understanding responding to primary level customer queries / issues over Chat, phone or email / ticketing system. - Provide product trainings / demos to the customers - Resolve customer issues and strive towards positive customer f/b - Setup necessary configurations for our clients so that they use our product. - Analyze and identify process changes or product enhancements required suggest if any - Monitor internal alerts and raise alarm for critical issues. - Be available at flexible shift timings for best customer experience - Education Graduation from a recognized university in IT/ Engineering stream. - Specialized Knowledge of Linux and troubleshooting. - Good knowledge about DNS, HTML, CSS. - Linux Trouble Shooting skills. - Knowledge of JIRA, Rest API, Zendesk, Freshdesk. - Microsoft Excel/ Openoffice Calc, Powerpoint knowledge to draft and share reports. - An experience of min 1-2 years in customer support is preferred. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.