Sr.manager MIS - Shared Services

Job description

Role Purpose Payroll processing and full & final settlement Key Accountability • Governance of external payroll service providers, ensuring 100% adherence to contractual SLAs. • Map and boundary-test interface integrations between PeopleSoft HRMS and vendor calculation engines. • Standardize standard operating procedures (SOPs) split between in-house execution and vendor tasks. • Oversee full and final (F&F) settlements, managing severances, gratuity, and notice buyouts. • Liaise with all internal & external stakeholders in preparing month-on-month payroll for the company, hence ensuring timely & accurate salary disbursements to all working employees. • Design, launch, and manage the internal payroll ticketing helpdesk system. • Set and enforce strict Key Performance Indicators (KPIs) for query turnaround time (TAT). • Serve as the final tier-3 escalation point for sensitive, high-impact executive query resolution. • Drive proactive employee education campaigns regarding tax planning, regimes, and year-end submissions. • Command total compliance across Provident Fund (PF), ESIC, Professional Tax (PT), and LWF. • Direct monthly TDS deductions, quarterly Form 24Q submissions, and annual Form 16 configurations. • Represent the organization as the primary subject matter expert during regulatory government audits. Payroll Team’s Responsibilities • Coordinate with the Corporate HR team on employee data changes and benefits as recorded in the HR Information system from time to time. • Liaise between internal payroll systems, external payroll vendors & employees to provide full support in resolving all important queries on time • Support all audits on payroll/F&F related matters. • Document all processes stringently & deliberately, setting a high bar for Payroll and F&F operations management & efficient knowledge transfer to new recruits if any. • Manage the payroll process end to end, often reporting to the Finance & ensuring all data requests are met with, as also any ad-hoc reports upon business requirements. • Drive automation projects, identify area of improvement and make amendments to ensure seamless process flow Educational Qualification Any Graduate / Postgraduate (Preferred major in Human Resources and Minor in Finance) Knowledge of Income tax and Labour law would be an additional advantage Competencies (Knowledge & Skills) Knowledge • MS Office (Word, Excel, PowerPoint, Access) • SAP Modules • Labour laws, Income tax rules and GST knowledge • Data MIS management Skills • Good communication, negotiation, interpersonal & presentation skills • Good knowledge of financial operational & accounting knowledge • Should have a logical and analytical bent of mind. • Flexibility in terms of working profiles and roles • Ability to learn a new domain quickly & open to change • should be organized and have a systematic approach for on-time closures • Proactive & Solution oriented approach