Store Manager

Job description

Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities • Set store sales plans and quotas aligned with business objectives. • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. • Implement production, productivity, quality, and customer service standards. • Recommend product lines and ensure appropriate merchandise mix. • Drive sales, margin, shrink control, inventory management and cost optimization. • Manage commercials and statutory compliance. • Manage performance and foster teamwork among store staff. • Identify and develop talent for critical positions. • Address customer feedback to improve service and processes. • Stay updated on competition and manage customer escalations. • Drive local events and promotions as per marketing calendar. • Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators • Business Management: Gross Margin, SOH Segment & Brand mix • Discount Management • Brand share • Finance - Paper/card VM Implementation. • Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. • Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. • People Management. • Business Acumen - profitability, Competition. • Jio Business - Activations, Recharges, CAF Rejections Job Requirements • Functional Competencies • Operational Effectiveness • Finance Management • Analysis and Problem Solving • Results Orientation • Behavioural Competencies • Self-Development • Emotional Intelligence • Customer Service Orientation • People Management • Communication • Teamwork and Collaboration