Store Manager

Job description

Role and Responsibilities **Managing day-to-day operations** * Deliver 100% customer satisfaction. * Ensure all counters are correctly merchandised, meeting all hygiene standards as directed by the Brand. * Maximize in-store visual projection on counter and promotional areas (secure additional and best merchandising space where possible). * Resolve any issues/complains related to business and reported to LM. * Assist in the timely development and execution of department marketing program, including seasonal new product launches and product re-promotes sampling and merchandising programs within specified categories in accordance with global Brand guidelines. * Effectively supports special events programs in line with global guidelines and monitor sell thru. * Provide regular feedback on new product launches and other programs as well as on local market trends and competitive activity. Ensure company standard at all times. **Team Management** * Ensure the team is coached, developed and motivated in all aspects of the business (selling, product knowledge, administration and customer service etc). * Plan BAs/Consultants rotas to ensure the counter is adequately covered at all times so the customers can be served. * Delegate tasks efficiently to the team members and ensure smooth flow of the operation. * Communicate information effectively to the team member on a daily and weekly basis as required. * Set daily sales targets to each Consultants. * Conduct performance reviews and discuss individual action plan on a time to help the Consultant to achieve the Company's expectation from them. * Give consistent and timely feedback. * Recognize the hard work of Consultants and reported it to the LM. * Ensure that performance challenges are dealt promptly and in line with Company policy and procedure and reported to the Line Manager. **Customer Service** * Ensure that the team delivers Company's customer service standards. * Work with Sales \& Education Executive in gathering customer's feedback and reported the same to the Line Manager. * Handle customer complaints and raise it to the attention of the Line Manager. * Answers queries and obtains information, and follows up all pending matters related to Brand personnel, products, events etc. **Sales Management** * Ensure the knowledge of all Consultants regarding product launches, promotions, and events etc. * Communicate to LM saleable items and non-saleable. Ensure stocks availability of saleable items and recommend or motivate Consultant to suggest non-saleable items to achieve sales targets. * Closely monitor and analyze business results to recognize areas of opportunity and growth that will build and impact the business. * Set, monitor and follow up each Consultants sales performance. * With LM put in place 6 months activity planner that will ensure the achievement of targets. * Monitor competitor's activities and discuss action plan with the LM. Recommends in-store .and outside activities to build sales. **Administration** * Ensures all reports and documentations are completed accurately and in line with Company deadlines. * Monitor Consultants time sheet. **Other** * Perform other duties as assigned. * Assist Sales \& Education Executive in managing counter expenses. * Attend education seminars to gain Brand philosophy and product knowledge. * Lead by example to create an environment that is encouraging, respectful, and motivational and builds team co-operation. * Apply grooming standard to all personnel as per company policy. Qualifications and Education Requirements * High School Graduate or equivalent * With at least 1-3 years of experience in related field or environment * Knowledge of computer applications such as Microsoft Outlook, Word, Excel and Power Point etc. Preferred competencies \& Skills * Technical skills: Retail selling skills, Effective communication and makeup skills * Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem solving, Innovative, In touch with current trends, styles, colors and also the taste of the Indian market. **Preferred Industry** Beauty/ Retail /Apparels/Salon/Aviation/Hospitality