Team Leader - GGN

Job description

Req ID#: 414181 Gurgaon, India, India, 122003 #job-location.job-location-inline { display: inline; } Job Description: Team management experience communication skills- B2 High/C1 Level Minimum of 1 years’ experience within a contact Centre environment as a Team Manager Experience within customer services(Voice process) Excellent leadership and communication skills Should be comfortable with rotational shifts & Week Offs Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic and motivating individual Creative thinking Education • Graduate Team Leader – Travel Process (Inbound) Gurgaon (Sector 30) ✈️ Travel/Ticketing experience mandatory (Amadeus/GDS/Sabre) Minimum 1 year TL experience 24/7 shifts | 2 days off Education : HSC /Grad Experience : Minimum 1 year of experience as a TL / Customer Service Experience (Inbound) Background : BPO Experience Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage Notice Period : Minimum 15 days or immediate Team management experience communication skills- B2 High/C1 Level Minimum of 1 years’ experience within a contact Centre environment as a Team Manager Experience within customer services(Voice process) Excellent leadership and communication skills Should be comfortable with rotational shifts & Week Offs Strong coaching and people-development skills through call listening, quality feedback, etc. Ability to deal with demanding customers and escalations Energetic and motivating individual Creative thinking Education • Graduate .businessdevvideodiv { padding: 2% 6%; background-color: #ebebf1; margin-top: 2%; margin-bottom: 2%; } .auremovevideo { display: none; } @media only screen and (max-width: 600px) { .businessdevvideoembed { width: 100%; height: 200px; } } .businessdevvideotitle { color: #09092d !important; font-size: 2em; } .businessdevvideoembed { margin-top: 2%; margin-bottom: 2%; }