Trainer - Assistant Manager

Job description

**Roles and Responsibilities :** - Design and deliver training programs for call center agents to improve customer service skills, product knowledge, and process efficiency. - Develop and maintain training materials, including manuals, guides, and online courses. - Conduct regular assessments to evaluate agent performance and provide feedback to identify areas of improvement. - Collaborate with team leaders to integrate trained agents into the call center operations. **Job Requirements :** - 3-7 years of experience in BPO or call center industry. - Strong background in process training, call center training, or related field. - Proven track record of developing effective training programs that drive business results.