Trainer - Assistant Manager

Job description

Roles and Responsibilities : • Design and deliver training programs for call center agents to improve customer service skills, product knowledge, and process efficiency. • Develop and maintain training materials, including manuals, guides, and online courses. • Conduct regular assessments to evaluate agent performance and provide feedback to identify areas of improvement. • Collaborate with team leaders to integrate trained agents into the call center operations. Job Requirements : • 3-7 years of experience in BPO or call center industry. • Strong background in process training, call center training, or related field. • Proven track record of developing effective training programs that drive business results.