Voice process

Job description

Roles & Responsibilities • Handle inbound calls from patients, providers, and pharmacies regarding prescriptions, therapy status, and program-related queries. • Support benefits verification, prior authorization, patient access, and pharmacy support processes. • Provide accurate information on healthcare, insurance, and reimbursement programs. • Investigate customer concerns and coordinate resolutions through multiple systems. • Maintain accurate documentation of all interactions while adhering to compliance requirements. • Meet productivity, quality, customer satisfaction, and service-level targets. Preferred Candidate • 2+ years of experience in International Voice Process or Inbound Customer Support. • Mandatory experience in US Healthcare. [voice process | Word] • Exposure to Benefits Verification, Prior Authorization, Pharmacy Support, HUB Services, or Patient Access Programs preferred. • Excellent verbal and written English communication skills. • Strong customer handling, problem-solving, and documentation skills. • Willing to work night shifts from office (Manyata Tech Park, Bangalore).