Voice Process Executive

Job description

About GoMechanic Founded in 2016, GoMechanic has emerged as India's premier multi-brand car service company, dedicated to providing a reliable and cost-effective car service to the aftermarket (customers owning cars in the 3 - 15 years of age). Originally conceived as a car service aggregator, catering primarily to institutional customers, GoMechanic has since undergone a remarkable transformation to become a leading aftermarket repair/service player in the automotive vehicle repair industry using cutting-edge technology and innovation. Promoted by the Lifelong India Group and other strategic investors (from the automotive industry). The company is pursuing an audacious goal of serving 1 out of 10 vehicles in the aftermarket service segment through a network of trusted service workshops (run through a franchised model) across India. At GoMechanic, we place a strong emphasis on continuous growth and improvement. We welcome individuals and partners who share our passion for innovation and are eager to embrace new challenges. Discover the pathbreaking opportunities and rewarding experiences at GoMechanic. About the Role GoMechanic is looking for an enthusiastic and result-oriented Telesales Executive to handle customer queries and drive sales through voice and call processes. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to multitask effectively. Looking for immediate joiners. Location: Corporate office, 7th Floor, Tower A, Spaze iTech Park, Sohna - Gurgaon Rd, Block S, Sector 49, Gurugram, Haryana 122018 Shift and working hours: 9-hour shift with roaster off. Roles and responsibilities: • Handle customer queries via voice calls and ensure resolution with a professional approach and ensure lead conversion • Address and resolve customer issues or concerns in an efficient and friendly manner. • Build and maintain positive relationships with customers by delivering exceptional service. • Drive sales by promoting GoMechanic's services and products to customers. • Meet and exceed daily, weekly, and monthly sales targets and performance metrics. • Collaborate with team members to achieve individual and team goals. Skills: • Bachelors degree in relevant field is a must • Excellent verbal communication skills in both Hindi and English • Prior experience in telesales, customer support, or BPO processes is a plus • Ability to work under pressure and achieve sales targets.