Collection Executives

Job description

Collection Executive | Used Car Loans Department: Collections & Recovery Product: Used Car Loans Location: Bangalore Role: Collection Executive – Field Collections Job Purpose Responsible for managing delinquent used-car loan accounts, ensuring timely EMI recovery, maintaining customer relationships, and controlling portfolio delinquency while strictly adhering to company policies, regulatory guidelines, and the Collection Code of Conduct. Key Responsibilities • Handle field collections and recovery of overdue EMIs for assigned used-car loan accounts. • Contact and visit delinquent customers and ensure timely payment/regularization of overdue accounts. • Manage allocated cases across different delinquency buckets and achieve monthly collection targets. • Follow up on EMI bounce cases , payment commitments and broken PTPs (Promise to Pay). • Identify reasons for non-payment and work toward normalization, rollback and resolution of delinquent accounts. • Maintain proper records of customer visits, follow-ups, PTPs and payment status in the collection system/app. • Ensure timely deposition and proper accounting of collections as per company policy. • Trace customers/vehicles in skip or difficult-to-contact cases through permitted and compliant methods. • Coordinate with internal teams, collection agencies and other stakeholders for resolution of difficult cases. • Support repossession/surrender-related processes only as per company policy and applicable regulatory/legal requirements . • Ensure zero customer harassment and strict adherence to RBI guidelines, company Code of Conduct, customer privacy and data-security requirements. • Immediately escalate disputes, complaints, suspected fraud and sensitive customer cases to the reporting manager. Candidate Profile Education: Graduate preferred; Graduate pass candidates with relevant experience may also be considered. Experience: 1–3 years in field collections , preferably Auto Loans, Used Car Loans, Vehicle Finance, Consumer Finance or NBFC collections. Requirements: Good communication and negotiation skills, knowledge of the local geography, willingness to travel extensively for field visits, basic smartphone/collection-app proficiency, and preferably a two-wheeler with a valid driving licence. Key Performance Indicators (KPIs) Collection Efficiency | Rollback | Normalization | Delinquency Control | PTP Conversion | Resolution Rate | Productivity | Compliance & Customer Conduct Preferred background: Candidates with prior experience in used-car/auto loan collection