Walk-in || 31st August || Customer support || Inbound Voice Process - Thane

Job description

Roles and Responsibilities • Handle customer queries via phone calls, emails, and chats in a timely and professional manner. • Provide accurate information to customers regarding banking products and services. • Resolve customer issues efficiently by escalating complex cases when necessary. • Meet performance targets set for first call resolution rate, handle time, and quality standards. Desired Candidate Profile • 1-5 years of experience in BPO/Call Centre environment or similar industry. • Excellent communication skills in English (written & spoken). • Ability to work on an inbound voice process with good communication skills. • Strong problem-solving skills to resolve customer complaints effectively.