Walk-in Drive - Branch Head - Mumbai

Job description

**Walk-in Drive at Goregaon** for **Branch Head** for multiple locations across **Mumbai(Central/Western line)** **Interview Date: 16th-July-2026** **Interview Time: 2:00AM - 5:00PM** **Interview Venue:** **DTDC Express Limited,** Plot No. 14, Vijay Nagar, Nr. Virwani Industrial Estate, Western Express Highway, Goregaon (E) Mumbai 400063. **Google line:** https://share.google/2In0TpzzaVgcb8pD0 **Job Description:** We are looking for **young and dynamic professionals** with strong leadership and operational expertise to join us as **Branch Head**. The role requires hands-on experience in managing branch operations, driving business growth, and ensuring smooth service delivery. **Position:** Branch Head **Location:** Mumbai **Role & responsibilities** - Responsible for branch in bound & out bound operations within prescribed time. - Monitoring & ensuring timely arrival and departure of vehicles from the branch. - Responsible for all pickup and delivery activities of the branch. - Maintaining prescribed service level of all DTDC products including PTP & E-Commerce shipments. - Responsible for managing all customer queries arising out of the branch with the help desk of the branch customer support team. - Ensuring branch adherence to standard operating procedure for all Operational processes. - Managing the cost budget of the branch and upkeep of branch infrastructure. - Play the role of administrative supervisor to all branch personnel - KPI will be along 2 primary categories - Service Quality - Managing the Cost Budget of the Branch **Preferred candidate profile** Graduate with 4-6 yrs of exp into First Mile & Last Mile Operations Should have team handling experience and excellent communication skills. Good In MS-Office & Data Preparation **Perks and benefits** Mediclaim Insurance, Perks and benefits Performance Link Incentive