Walk-in || HCLTech is Hiring For OTC Collection Process with SAP Tool Experience

Job description

Role & responsibilities HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai Interview Location: HCL Tech Tower 4 Elcot Sez Chennai Interview Date: 9 Sept 2026 Interview Time: 9:30 AM 1:30 PM Work Location: Chennai (Sholinganallur) HR SPOC: Harish. K Experience Required: 2-8 Years (only eligible) Job Description: OTC Collections Analyst /Senior Analyst Process: Order-to-Cash (OTC) Collections Shift: Night Shift Work Mode: 100% Work from Office Job Summary We are seeking a highly motivated OTC Collections Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets. Key Responsibilities • Make outbound collection calls to customers regarding overdue invoices and outstanding balances. • Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations. • Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up. • Investigate and resolve payment delays, disputes, and deduction issues. • Maintain accurate documentation of all customer interactions in ERP/collection tools. • Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns. • Meet collection targets, DSO goals, and productivity metrics. • Escalate high-risk delinquent accounts as per defined procedures. • Provide excellent customer service while maintaining a professional collection approach. • Ensure compliance with company policies and client-specific requirements. Required Skills • 2-8 years of experience in OTC Collections / Accounts Receivable. • Strong experience in international voice process (inbound and outbound calling). • Excellent verbal and written communication skills in English. • Good negotiation and customer handling skills. • Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management. • Ability to work with ERP systems such as SAP, or similar platforms. • Strong analytical and problem-solving abilities. • Proficiency in Microsoft Excel and Outlook.