Walk-in || Retail Executive

Job description

Job Summary of Retail Executive: The Retail Executive is responsible for Managing day - to - day Counter operations , Ensuring Excellent customer service, Driving Retail Sales and achieving business targets while maintaining operation efficiency. Key Responsibilities:- Maintain booking hygiene at the Retail Counter, ensuring accurate and timely data entry. Handle cash transaction, Maintain cash register, and follow billing procedures, Daily timely cash deposition. Assist walk-in customers with booking queries, Service selection and pricing information. Promote Retail Value Added Service ( VAS ) & Ensuring packaging is offered to every walk-in customers. Generate Retail Sales leads by connecting with customers through various mode of communication(I.e whats app, SMS Campaign, Tele-Calling , Referral Programs ). Promoting MyDTDC App -based Digital booking ( QR code at Counter) Participate in corporate-driven activities, campaigns, and projects, Drive business growth through BTL (Below The Line) and catchment area activities. Ensure monthly, Quarterly & Yearly assigned target achievements. Handling customer escalation and coordinate with First Mile (FM ) & Last Mile (LM ) teams for resolution. Ensure high standards of customer experience to encourage repeat walk-ins & Positive Ratings. Interested candidate may send resume : dipak.pradhan@dtdc.com