Account Manager

Job description

Job description Department : Client Experience and Operations Designation : Account Manager Role & responsibilities • Create a collaborative community environment among our members through events and personal introductions • Ensure that buildings are fully operational, and processes are running smoothly • Manage the sales process and churn • Team development and growth • Manage all KPIs for the building • Solve member-related issues to ensure a cohesive community and manage member expectations • Identify opportunities and act on them to connect members • Supervise move-ins and move-outs for a quality experience • Review daily reports and work with the team to finalize weekly and monthly reports that outline community • Conduct tours to work towards and maintain 100% building occupancy Preferred candidate profile • BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees. • Thrive in a fast paced environment while maintaining excellent attention to detail • Strong communication, organization and project management skills • 9 years of experience in hospitality, marketing, or related experience with strong operational focus a plus. • 4+ years of people management experience is a must; experience managing teams of 5+ people preferred