AFM Soft Services

Job description

JOB SUMMARY Description - Coordinates the maintenance of facilities, buildings, and equipment, as appropriate, to ensure optimum functionality; identifies, assesses, negotiates as necessary, and resolves building maintenance and usage problems. - Assist in the upkeep and preventative maintenance of assigned facilities; assist in coordinating custodial and maintenance functions. - Assume full responsibility for management of soft services against contracted scope of works. - Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded. - Coordination of site events (Festivals and Special events needs) - Day to day supervision of the Janitorial teams - Development of a soft services improvement plan for each service. Assist in maintaining building security; report security problems to appropriate authority. - Ensure that all costs and expenditure are within the budgeted levels - Oversee day to day running of Site Soft Services in respect of scheduling, Cleaning, consumables Procurement & Housekeeping. - Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness - Client and customer retention and satisfaction - Plan and implement training programs for department staff and clients. - Analyze, develop, and design solutions to reporting requests. - Design and implement reports to measure service performance metrics. - Evaluate and maintain help desk software; oversee preparation and distribution of system updates. - Monitor budget; review and approve purchase orders. - Oversees activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and standards - Serves as liaison between facility manager and vendor staff; recommends correction of deficiencies; coordinates remodeling activities, as appropriate to the position. - Schedules space usage controls key issuance and building security; prepares calendars and maintains records. - Oversees events held at facility; interacts with caterers, and/or auxiliary staff as appropriate to the specific event. - Prepares scheduled and periodic reports of facility usage, maintenance, and condition. - Maintains and orders equipment and supplies for facility operations. In addition to the above-mentioned duties and job functions, any other assignments given by Management, within the purview of the contract. **Minimum Skills Requirement:** § Good communication skills § Hands on Experience in soft services § Ability to work under time constraints and meet deadlines. § Ability to anticipate and resolve problems. § Knowledge of computer application programs. § Ability to foster a cooperative work environment. § Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. **Minimum Experience Requirement:** § Minimum experience of 5 to 8 years in the relevant field / hospitality background **Minimum Qualifications Requirement:** § Minimum Diploma or degree in any field § Preferred Hospitality management certified course