AM - CFL - Process sys & Training -

Job description

Job Purpose This role acts as the shift in charge for the CFL department and is responsible for the upkeep and maintenance of all the facilities at the airport and 38 ancillary buildings to ensure that service quality standards are maintained during the shift. He / she will be responsible for the entire resource and outsourcing staff during the shift and will also be responsible for the storage, issuance and consumption of high value inventory during the shift. He / she need to monitor and ensure that there are no theft and pilferage of housekeeping assets. He / She will be the SPOC during the shift for any facilities related issues (including the facilities provided and lounges) and needs to ensure the issues are resolved without hampering operation within the stipulated timelines. The role will be responsible for all stake holder liasoning during the shift and will act as the representative of the organization in case of any issues that arise during the shift. The role is also responsible to manage ,support provided to VIPs, VVIPs and other guests of GHIAL by ensuring all facilities are maintained and the VIPs , VVIPs does not face any issues. Shift in charge is responsible for all operation issues during his/ her shift. This role acts as the shift in charge for the CFL department and is responsible for the upkeep and maintenance of all the facilities at the airport and 38 ancillary buildings to ensure that service quality standards are maintained during the shift. He / she will be responsible for the entire resource and outsourcing staff during the shift and will also be responsible for the storage, issuance and consumption of high value inventory during the shift. He / she need to monitor and ensure that there are no theft and pilferage of housekeeping assets. He / She will be the SPOC during the shift for any facilities related issues (including the facilities provided and lounges) and needs to ensure the issues are resolved without hampering operation within the stipulated timelines. The role will be responsible for all stake holder liasoning during the shift and will act as the representative of the organization in case of any issues that arise during the shift. The role is also responsible to manage ,support provided to VIP’s, VVIP’s and other guests of GHIAL by ensuring all facilities are maintained and the VIPs , VVIPs does not face any issues. Shift in charge is responsible for all operation issues during his/ her shift. **ORGANISATION CHART** Accountabilities Key Performance Indicators Responsible for ensuring that the CFL team strives towards achieving the desired ASQ rating in terms of departmental parameters like: • Cleanliness of the airport terminal • Cleanliness of washroom • Availability of washroom • Ambience of the airport • Comfort of waiting/gate areas ASQ Survey Score Ensure SLA adherence by service providers MIS REPORTS Ensure optimum utilization of high value housekeeping consumables % utilization To liaise with all authorities, government agencies and other service providers (retailers and Concessionaires) in the airport to ensure the cleanliness & Ambience of the Airport/ RGIA. Reduction in complaints To prepare Supplier Performance Management score card for respective Key Accounts of the Service Providers and monitor and plan action on improvement MIS-REPORTS Key Accountabilities To plan, manage, monitor and supervise the Facilities team and housekeeping service providers routine and periodic services ( including inspecting, checking, sampling and testing) MIS\\_REPORTS To provide coordination and assistance for service provider to perform activities at area which are highly secure or need special approval for machinery MIS-REPORTS Ensure that all the service providers staff are trained on usage of Tools, Tackles, Chemical, Mechanized cleaning, facade cleaning, pest management Trainings Planned Vs Conducted • Motivate and mentor the team members to perform to the best of their capabilities. • Keep the staff morale high to optimal levels • Ensure 100% attendance of service providers by supporting AEP issue EE score Ensure timely procurement of all facilities related consumables, uniform etc by taking care of all P&C requirement % Adherence Responsible for all audits & activities related to BE, quality (IMS,ISO etc) Score KEY ACCOUNTABILITIES - Additional Details **EXTERNAL INTERACTIONS** • Coordinate with various Concessioners / Retailers, Stakeholders at RGIA for upkeep the Airport cleanliness & Ambience Standards **INTERNAL INTERACTIONS** Inter department coordination with all operation departments related various activities carried out by team CFL. Technical department: Snags pertaining to washrooms & Public areas. AOCC: To collect information of VIP/VVIP movements, slots pertaining to schedule cleaning. SAFETY: Working at heights. Security: Lost and Found. Security & Control Dept. regarding AEP for the staff of all the Service Providers **FINANCIAL DIMENSIONS** • Responsible for the consumable & housekeeping cost of per passenger footfall. Other Dimensions • Manages all the Key account Service Provider staff ranging from 100 to 700. Education Qualifications • Post Graduate in Hotel Management with • Knowledge on Material safety data sheet of Chemical • Knowledge of Machinery used for different task • Knowledge of Chemicals to eradicate Pest • Knowledge of Using Personnel Protective Equipments • Proficiency in MS-Office Relevant Experience • Hospitality-Hotel /MNC/Airlines • 8-10 years **COMPETENCIES** • Personal Effectiveness • Passenger facility Management (Proficient) • Terminal Operations Processes (Practitioner) • Aviation Regulations and Standards (Practitioner) • Performance Mon