Area Manager (Bangalore)

Job description

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood! Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on… ***Have you got an awesome appetite for ?*** **I. Team & People Management** ● Supervise and manage a workforce of 100+ delivery riders and 30+ hub staff (including packers and support crew). ● Build a motivated, high-performing team through structured training, coaching, and performance management. ● Drive engagement by maintaining open communication, resolving conflicts, and fostering a harmonious work culture. ● Lead the recruitment and onboarding process for riders and hub staff as per business needs. ● Conduct interviews, induction, and on-the-job training for new team members. **II. Operational Excellence** ● Ensure smooth functioning of hubs by implementing and enforcing Standard Operating Procedures (SOPs). ● Plan and optimize resource allocation to ensure cost-effective and timely order fulfillment. ● Maintain high service levels through proactive issue resolution, contingency planning, and on-ground supervision. ● Monitor hub dispatch accuracy, on-time delivery, and rider performance to exceed customer expectations. **III. Process, Compliance & Safety** ● Uphold safety and compliance standards at hubs and during delivery operations. ● Ensure adherence to company policies, delivery protocols, and local regulatory requirements. ● Create and deploy CAPA for customer escalations and complaints with urgency and empathy **IV. Performance Monitoring & Reporting** ● Analyze operational metrics (e.g., delivery time, order accuracy, rider productivity) to identify bottlenecks and improvement opportunities. ● Prepare and present performance reports with actionable insights for leadership review. ● Leverage data to make informed decisions and continuously refine hub operations. **V. Adaptability & Communication** ● Effectively communicate across levels – from riders and hub staff to senior management – in Marathi, Hindi, and English. ● Stay agile by adapting to new technologies, tools, and processes as the business scales ***We hope that you..*** ● 4–6 years of experience in last-mile logistics, supply chain, e-commerce, or similar operations roles. ● Proven experience in leading large ground teams in a high-paced environment. ● Strong understanding of hub management, delivery logistics, and process optimization. ● Proficiency in Marathi, Hindi, and English (verbal and written). ● Ability to work on-ground and in shifts as required