Area Service Manager

Job description

**Job Description Area Service Manager** **Role Summary** The Area Service Manager is responsible for managing service operations within the assigned region, ensuring high customer satisfaction, timely service delivery, operational efficiency, and team performance. **Key Responsibilities** - Ensure prompt resolution of customer issues and maintain high customer satisfaction. - Oversee service delivery and ensure adherence to service standards, SLAs, and turnaround times. - Lead, mentor, and manage Product Support Engineers, Service Advisors, and Technicians. - Optimize manpower, equipment, and spare parts inventory (COCO & DODO) to support service operations. - Monitor service KPIs, analyze performance, and implement improvement initiatives. - Ensure compliance with company policies, quality standards, and conduct regular service audits. - Manage regional service budgets and optimize operational costs. - Identify training needs and drive technical and behavioral development of the service team. - Build strong customer relationships and collaborate with Sales, Marketing, CRM, and other internal teams. - Conduct product and service awareness camps to educate customers on product usage and preventive maintenance. - Prepare periodic MIS reports, service performance reports, and recommend process improvements. - Handle critical customer escalations and implement contingency plans to ensure uninterrupted service delivery. **Qualification & Experience** - Bachelor's degree in Engineering (Mechanical, Electrical, Automobile, or related discipline). - 6–10 years of experience in service operations or after-sales service, preferably in the automotive, EV, or manufacturing industry. **Key Skills** - Service Operations Management - Team Leadership - Customer Relationship Management - Inventory & Spare Parts Management - KPI & Performance Monitoring - Budget Management - Quality & Compliance - Problem Solving & Communication - Cross-functional Coordination