Area Service Manager

Job description

Key Roles & Responsibilities: ● Oversee and ensure smooth functioning of multiple Ola Electric service centers in the assigned area. ● Lead, mentor, and monitor Service Managers, Advisors, and Technicians to achieve operational and customer satisfaction KPIs. ● Ensure prompt resolution of customer complaints, monitor feedback, and maintain high NPS (Net Promoter Score). ● Ensure all repairs, maintenance, and warranty work adhere to company SOPs, safety protocols, and legal compliance requirements. ● Analyze service data, productivity metrics, and cost efficiency; create action plans for improvement. ● Monitor spare parts usage, maintain optimal stock levels, and minimize wastage or pilferage. ● Identify skill gaps, coordinate technical training, and develop service staff to meet evolving EV technology needs. ● Work closely with Product, Quality, and Central Service teams for escalations, feedback, and continuous process improvement. ● Ensure adequate staffing at all service centers, approve rosters, and address attrition challenges. ● Prepare regular performance reports and present updates to the Regional Service Manager. Qualifications, Experience & Skills: ● Engineering Degree or Diploma in Automotive/ Mechanical Engineering or equivalent ● Minimum 8+ years of experience in 2 or 4 wheeler Technical Support & Service engineering function. ● Expertise in using diagnostic applications and tools ● Hands on experience in using Oscilloscope, Telematics & DataLoggers will bean added