Assistant Manager - Customer Success

Job description

Job Description Assistant Manager -Customer Success About fleetx.ai: Fleetx is a leading AI-powered fleet & logistics automation platform that helps businesses digitize their physical logistics operations and get actionable insights in real-time. Fleetx has served more than 400K+ vehicles so far across 2000+ customers. We work with leading transporters and enterprises to improve efficiency, safety, and sustainability. Backed by top-tier investors like IndiaMart, Beenext, IndiaQuotient, Titan Capital, were now entering our next phase of hyper growth, scaling from 100 Cr+ to 500 Cr+ in the next 5 years. Responsibilities: 1. Client Onboarding & Training • Ensure smooth onboarding of new clients by guiding them through setup and implementation. • Conduct training sessions to help clients understand product features and usage effectively. 2. Product Knowledge & Support • Maintain up-to-date knowledge of product features, enhancements, and integrations. • Assist clients with product-related queries and provide timely resolutions through ticketing and support channels. 3. Client Relationship Management • Build and maintain strong client relationships by providing ongoing support, information, and guidance. • Act as the primary point of contact for clients, ensuring their concerns are addressed promptly. 4. Issue Resolution & Coordination • Log and track client issues through tickets, coordinating with internal teams for timely resolution. • Take regular follow-ups with technical, product, and operations teams to ensure a seamless client experience. 5. Collaboration & Issue Resolution • Coordinate with internal teams (tech, operations, and support) to ensure timely resolution of client issues. • Follow up regularly with the concerned teams to keep clients updated on progress. • Assist in integration processes by aligning with the technical team and ensuring efficiency. 6. Client Success & Growth • Understand the clients business model, objectives, and challenges to deliver tailored solutions. • Identify opportunities for upselling and cross-selling additional products or services to add value. 7. Customer Retention & Experience • Monitor client satisfaction and proactively address issues to minimize churn. • Act as a trusted advisor, ensuring clients derive maximum value from the product. Location - Gurgaon