Assistant Manager - Key Account Management

Job description

What You'll Do • Maintain a good relationship with Small Businesses. • Up-sell and cross-sell other payment solutions to existing clients. • Maintain relationships by fulfilling clients' requirements. • Understand gaps and resolve merchant issues to avoid transaction disputes while maintaining transaction growth. • Execute retention plans for churn merchants on a monthly basis. • Generate new leads for market penetration in transactions and Gross Monetary Value (GMV); track and analyse root causes for transaction drops and drive resolution. • Maintain brand visibility across the payments market. • Update merchants on application status, handle daily reports and other status updates,gather market feedback, and analyse competition. What We're Looking For • Prior experience in account management, sales or relationship management, preferably in payments, fintech, or financial services. • Strong communication and interpersonal skills to build and sustain client trust. • Ability to identify up-sell/cross-sell opportunities and translate them into revenue growth. • Analytical mindset to diagnose transaction drops, disputes, and churn, and drive root- cause resolution. • Comfort working with reports and data to track merchant performance and market trends. • Self-driven with strong ownership of client outcomes and target delivery. Key Skills • Relationship & Account Management • Up-selling & Cross-selling • Issue Resolution & Dispute Management • Competitive & Market Analysis