Associate - Sales Operations

Job description

**About us:** Cashfree Payments is a leader in payments in India. Founded in 2015, Cashfree Payments processes transactions worth $80B annually for more than 800,000 businesses. Businesses use Cashfree Payments to collect payments from 100+ payment methods, make payouts, make cross-border payments, improve conversions with a one-click checkout, recover abandoned carts, and predict and reduce returns. With an easy onboarding and integration process, and compatibility with popular merchant platforms like Shopify, Wix, Wordpress, WooCommerce, WhatsApp, Cashfree Payments enables businesses to start transactions within a day. Cashfree Payments directly connects with all payment networks and owns its payment processing technology end-to-end, ensuring higher success rates and reliability. Built for scale, it enables businesses to process an industry-leading 12,000 transactions per second, handling peak demand effortlessly. Alongside payments, Cashfree Payments offers SecureID, an identity verification stack with a comprehensive suite of APIs and KYC components. SecureID enables fintechs and startups to streamline compliant onboarding and KYC flows by minimising user inputs, thus reducing drop-offs, intelligently verifying identity documents, and detecting fraud and anomalies with high accuracy. Cashfree Payments is authorised by the Reserve Bank of India to operate as a payment aggregator for both domestic and cross-border payments, and was one of the first entities to be authorised. It is also authorised to issue Prepaid Instruments. Cashfree Payments is backed by Silicon Valley investor Y Combinator, Apis Partners, Krafton, State Bank of India (SBI), and was incubated by PayPal. **Role: Associate - Sales Operations** **Youtube: https://www.youtube.com/@Cashfree.payments** **(Watch some video about Payment Gateways)** **What youll do:** - Onboard new Inbound merchants , understand their requirements, and suggest the best payment solutions. - Upsell and cross-sell other payment solutions to new and existing merchants. - Maintain relationships by fulfilling clients requirements. - Identify gaps and resolve issues to ensure faster merchant onboarding and smooth merchant transactions. - Execute retention plans for churned merchants on a monthly basis. - Maintain brand visibility across the payments market. - Update merchants about applications, handle daily reports, and provide status updates. - Handle day to day new and existing merchant queries and provide best possible solutions **What Makes You A Great Fit:** - 0-4 years, relevant experience in Hunting and selling, from Fintech background, preferably online payments - Has fair understanding of payments space - Strong interpersonal skills and the ability to build rapport with customers by understanding their requirements Location: Bangalore ~ Ecoworld - Bellandur