Building Manager

Job description

Job Description • Building client relationship, understanding identifying client needs. • Implementation of defined CRM process, scheduling meeting, keeping a track of action points closure of the same • Handling Move in and Move Outs- the manager is responsible for inspecting the unit, checking for damages. Responsible for Asset verification, repairing damages if any. • Will be responsible for service delivery to all the clients as per requirement. Ensure smooth running of all services in the premises. • Efficient governance of assign operational budget keeping the expenses under tolerance • Shall manage the entire building operations in co-ordination with outsourced team • Synching with cluster SME for any kind of guidance, troubleshooting clarity on governance checks • Ensure service delivery by outsourced team as per SLAs. Making sure that SLA, MIS MMR are scheduled as per defined frequency • Short falls in service identified by SMEs, documenting the same and highlighting to outsourced team manager with corrective actions to ensure non repeat of the short falls. • To focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity. • Shall be responsible for strategic planning and day-to-day operations, particularly in relation to buildings and premises. • Shall be responsible for all statutory and legal compliances for all his buildings. • Planning for future development in line with strategic business objectives; managing and leading change to ensure minimum disruption to core activities. • Shall be responsible for planning and getting implemented all preventive maintenance activities through outsourced team, with least disruption to business and client service. • Shall be responsible for planning end of life replacement of equipments in consultation with Technical SME. • Keep track of completion of all helpdesk service requests from clients all complaints to be closed with corrective actions to prevent recurrence of the client complaint. • Review /suggest / approve plans and procedures for handling complaints or requests from building Clients or occupants • Assist Clients, prospective Clients, and the building owners in space planning and estimating costs while maintaining established building standards • Assist team with accounts receivable including late fees, CAM collection /reconciliations,(ensure optimal cash flow by setting a date to collect rent each month and strictly enforcing ) defaults, and disputes • Review / approve monthly utility billings to Clients and ensure timely collection of the same. • Responsible for the physical management of the property, including regular maintenance and emergency repairs. May include/engage contractors to get the job done. • Regularly inspect Client spaces, public, mechanical, and ground areas to ensure property maintenance and cleanliness. • Responsible for operation of ME Services (Power, Water, AC, Lifts, FPS, STP), cleaning, Waste Management, Pest control, Gardening, Physical Security, Traffic parking management, Food Court Management, AMC management • Shall be responsible for attending to all emergency breakdowns in his buildings, as per contingency plans.