Business Analyst

Job description

DescriptionDaily Operations: Provide support to our internal and external customers via various support channels. • Provide system support including setup, configuration, and maintenance • Resolve issues and inquiries related to varying subjects, including, but not limited to; onboarding, time entry, payroll, and from internal customers and agencies. • Conduct daily audits to ensure processes and compliance requirements are fully met. • Partner with functional and technical teams on system upgrades and fixes, and conduct or assist with User Acceptance Testing to ensure the business requirements are met • Develop and/or update functional process documentation as needed • Provide system requirements for break/fixes and enhancements Research, Reconciliation, Problem Identification, and Resolution -Collaborate with team members and other departments to address moderately complex operational issues and discrepancies. This involves conducting research and gaining a thorough understanding of the operating companies and customer accounts the BA supports. Ensure systems and processes comply with customer contracts and are managed appropriately. • Promptly investigate, identify and report potential database issues • Develop, oversee and deliver reports for operational analysis, trend monitoring , audits and special projects • Ensure database accuracy by performing validation queries Producing Insights and Driving Decisions Through Analysis -Understand analytics and/or models produced by others and provide input into customer accounts and business services operations. Customer Support - Build and maintain strong relationships with key customer contacts and internal departments. Effectively manage conflicts with empathy, demonstrating a commitment to customer satisfaction,collaboration, and a passion for Randstads business. • Serve as a support to Subject Matter Expert (SME) for key enterprise initiatives and act as a liaison across multiple departments, including Benefits, Compensation, HR, Talent Relations, Treasury, Accounting,IT, and others. • Consistently provide timely updates to SME, customers, stakeholders,and management on ongoing tasks and projects. • Proactively follow up with customers, technical teams and other stakeholders when further assistance is required Process Improvements - Identify opportunities to improve results for the Business Services organization and Randstad overall. Significant contributor to process improvement projects. • Identify opportunities to improve processes, functionality, and workflows by leveraging technical capabilities to minimize manual tasks and improve data management and overall efficiency • Proactively support team and internal customer development initiatives by creating and/or following established training materials that ensure the team is versed in best practices for departmental processes including compliance, regulatory standards, contractual obligations,and system usage. • Build strong professional relationships within internal and cross functional teams, support teams and customer facing lines of business.