Change Management Lead

Job description

Job Title: Change Management Lead • Job Location: Hyderabad About Sanofi We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world. Sanofi has currently the best and most robust pipeline of R&D and consequent new launches in our history. The Go-to-Market Capabilities Team was organized to consolidate business operations efforts globally across all business units with an eye to create efficiencies that fund our pipeline and prepare us to drive multiple new product launches as we strive to materialize the miracles of science to improve people's lives. About the Job The Change Management Lead - Manager role is a part of the Go-to-Market Capabilities (GTMC), Customer Facing Capabilities (CFC), CRM & Enablers team. The GTMC organization drives best-in-class capabilities and brings value and excellence in commercial operations. The GTMC organization is a key part of the modernization of Sanofi and allows all business operations efforts to be focused on Sanofi "Take the Lead" priorities across products, markets, and pipelines. It accomplishes these goals through realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision-making process. This role serves as the technical authority for change management and user enablement across OneCRM US, leading the strategy for adoption, training architecture, and knowledge management. This leader designs and implements scalable change management solutions that support multi-brand, multi-market launch requirements, ensuring enterprise-wide CRM adoption and capability development. This position will work closely with CRM & Enablers Team members in the US, US-based stakeholders, Hyderabad HUB resources, contracted system enhancement resources, Sr. Field Management, the Workday Team, select vendors (i.e. Hibbert), other GTMC pillars, Veeva, and Sanofi Digital to lead the end-to-end design and execution of change management, training, and knowledge management strategies across the OneCRM US ecosystem. Main Responsibilities • Lead the strategic vision and roadmap for change management, training architecture, and knowledge management across OneCRM US, ensuring alignment with enterprise CRM standards and business priorities • Influence enterprise-wide change management strategy and adoption approaches, partnering with Platform, Operations, and Business teams to shape change strategies for major CRM initiatives • Design and implement scalable change management and enablement solutions, ensuring timely and effective delivery of materials to end users • Architect end-to-end training and knowledge management frameworks - including SharePoint-based knowledge hubs, quick reference guide libraries, and process SOPs - that scale with organizational growth • Serve as the technical authority on change management methodologies, adult learning principles, and enablement best practices across the OneCRM US organization • Drive technical decisions on training platforms, content management systems, and knowledge delivery channels, ensuring solutions are scalable, maintainable, and fit for purpose • Lead and mentor the change management team in instructional design, technical writing, and change leadership best practices, providing technical guidance and knowledge transfer that elevates team capability • Drive capability building across the broader CRM community through train-the-trainer programs, structured onboarding, and ongoing enablement initiatives • Influence stakeholder adoption strategies and communication plans across senior leadership and field teams, ensuring alignment and engagement throughout the change lifecycle • Lead transformation of change management processes, driving adoption of modern enablement approaches and establishing measurement frameworks to track adoption, effectiveness, and continuous improvement • Investigate and remediate escalated inquiries, applying technical expertise to resolve complex issues and prevent recurrence through systemic process improvements • Drive cross-functional collaboration across partner GTMC US teams, ensuring change management strategies are integrated with platform, operations, and business initiatives About our Team The CRM & Enablers Team is a part of the GTMC organization in the US. The CRM & Enablers Team strives to support our business customer facing teams by delivering innovative CRM capabilities that are timely, reliable, accurate, and constantly improving. We focus on our customers — both brand teams and customer facing teams — to adapt our CRM platform and operational systems to meet their needs. Our efforts to streamline and maintain OneCRM US bring value and impact to the organization by reducing the manual workload on our customer facing teams, by providing accurate activity data back to reporting systems, and acting as the nexus of data flow to and from Sanofi data systems. About the Candidate This candidate has a demo