Channel Management Executive

Job description

**Role & responsibilities** Carrying out revenue oriented activities by visiting NBD and RBD clients, and channel partners Generating business by liaising with potential clients and customers to maintain a healthy business relationship Introducing incentives to improve operations and channel partner performance (by channel management) Responsible for identifying non-serviceable areas or areas for appointing new franchisee and channel partners Reviewing channel partner sales based on varied parameters Handling operational activities for channel partners Ensuring that the franchisee activities and work is as per company policy and providing necessary SOP training wherever needed Providing continuous training about policies, processes, development awareness to channel partners Monitoring collection activities, digitized activities and channel operations on a daily basis and ensure consistent revenue collection Monitoring online booking activities and online DRS, and updating records pertaining to the same Responsible for carrying our franchisee and customer visits Responsible for participating in fortnightly team member review Holding meeting and review sessions with franchisees **Operational** Working with franchise and new customers for sales growth Working on franchise incentives and achievability of goals on a regular basis Tracking defaulters and following up to ensure efficiency and high levels of performance Responsible for monitoring and collecting payments on the basis of target dates Tracking and reviewing projects to ensure timely implementation Responsible for monitoring and reviewing performance of team (targets, bookings, collection of delivery load, operations team support, aligning vacant areas of deliveries) Tracking service performance of subordinates, responsible for real time updation of records Training team and franchise owners in adoption of digitization and online operations Ensuring collection targets are met with complete efficiency Providing support to franchises on MIS and related areas **DESIRED KNOWLEDGE AND EXPERIENCE** **Qualification** Graduation (any discipline) with 2-6 years of experience in Channel Management and Development, Sales & Customer Relationship Management At least 2 years of experience in logistics and transportation industry in the area of franchisee management **Knowledge & Abilities** Ability to manage client relationships & expectations Knowledge of market dynamics in courier, transportation and logistics industry Interpersonal Sensitivity Proven negotiation skills Ability to inspire confidence and create trust Excellent Interpersonal and communication skills Interested Candiate share your updated resume to **ta.chennai@dtdc.com/ *7397747133***