Cloud Network Engineer

Job description

Key Responsibilities Network & Infrastructure Management • Administer, monitor, and maintain enterprise network infrastructure, including: • Cisco Meraki firewalls, switches, and wireless networks • Ubiquiti networking equipment and wireless solutions • Configure and troubleshoot LAN, wireless, and internet connectivity issues. • Monitor network performance, security, and availability. • Implement network upgrades, patches, and best practices. Microsoft Cloud Administration • Administer and support Microsoft 365 services, including: • Exchange Online • SharePoint Online • Microsoft Teams • OneDrive • Manage Microsoft Entra ID, including: • User provisioning and deprovisioning • Group management • Single Sign-On (SSO) • Multi-Factor Authentication (MFA) • Conditional Access policies • Support and administer Microsoft Azure resources and services. • Assist with Microsoft licensing and tenant administration. Cybersecurity & Compliance • Maintain and strengthen the organization's cybersecurity posture. • Monitor security alerts and respond to potential threats, vulnerabilities, and incidents. • Administer security controls including MFA, Conditional Access, endpoint protection, email security, and identity management. • Assist with cybersecurity awareness initiatives and end-user training. • Participate in security audits, risk assessments, and remediation efforts. • Ensure compliance with company security policies, standards, and best practices. User Lifecycle Management • Perform employee onboarding and offboarding activities. • Create, modify, and disable user accounts and permissions. • Maintain accurate IT asset inventories and user records. • Ensure timely and secure access management throughout the employee lifecycle. Help Desk & End User Support • Provide Tier 1, Tier 2, and Tier 3 technical support for end users. • Diagnose and resolve hardware, software, network, and application issues. • Manage support requests through Freshworks/Freshdesk. • Utilize Atera or similar RMM tools for monitoring, automation, and endpoint management. • Escalate and coordinate complex technical issues when necessary. • Deliver exceptional customer service and technical support to both technical and non-technical users. Telecommunications • Administer and support VoIP phone systems. • Troubleshoot call quality, routing, provisioning, and handset issues. • Coordinate with telecom vendors to resolve service-related issues. Documentation & Process Improvement • Create and maintain technical documentation, network diagrams, knowledge base articles, and standard operating procedures. • Identify opportunities to improve IT processes, security, and operational efficiency. • Participate in infrastructure projects, upgrades, system implementations, and technology rollouts. • Contribute to continuous improvement initiatives across the IT organization. Required Qualifications • 5+ years of experience in Network Administration, Systems Administration, or a related IT infrastructure role. • Experience supporting remote users and distributed multi-site environments. • Strong experience with: • Microsoft 365 • Microsoft Entra ID • Microsoft Azure • Microsoft Intune • Cisco Meraki • Ubiquiti networking solutions • VoIP phone systems • Freshworks/Freshdesk • Atera or similar RMM platforms • Strong cybersecurity knowledge, including identity and access management, endpoint security, phishing protection, email security, and security best practices. • Advanced troubleshooting skills across networking, systems, cloud technologies, and end-user technologies. • Experience supporting Windows 10 and Windows 11 environments. • Ability to prioritize multiple projects and support requests in a fast-paced environment. Preferred Qualifications • Experience with Microsoft Intune and endpoint management. • Experience with PowerShell scripting and automation. • Experience with cybersecurity frameworks, vulnerability management, and security monitoring tools. • Industry certifications such as: • Cisco Meraki Solutions Specialist • CompTIA Network+ • CompTIA Security+ • Microsoft Azure Administrator Associate • Microsoft 365 Administrator Associate Skills & Competencies • Excellent verbal and written communication skills. • Strong customer service orientation and professionalism. • Exceptional troubleshooting and problem-solving abilities. • Strong cybersecurity mindset and attention to detail. • Ability to work independently in a fully remote environment. • Strong organizational and time-management skills. • Ability to prioritize and manage multiple tasks simultaneously. • Self-motivated, dependable, and accountable. • Proven ability to explain technical concepts to non-technical users. • Collaborative team player with a proactive approach to problem solving.Role & responsibilities Preferred candidate profile Perks and benefits