Cluster Lead (Clinic operations)

Job description

We’re Hiring: **Cluster Lead (Clinic Operations)** **Location:** Bengaluru *(In-person / Local travel across assigned clinics)* **About Allo Health** Allo Health is India’s largest chain of sexual health clinics, operating 65+ clinics across the country. Our mission is to transform sexual healthcare through expert consultations, empathetic therapy, modern diagnostics, and technology-driven care. **Who We're Looking For** We are looking for a hands-on, proactive leader to step into the role of **Cluster Lead**. If you are someone who takes complete ownership, thrives on solving operational puzzles, and loves mentoring teams to deliver an exceptional patient experience, this role is for you. As a Cluster Lead, you won't just oversee clinics, you will actively guide our Patient Care Coordinators (PCCs), maintain smooth daily operations, and ensure our standards of care remain top-notch. What You'll Do **1. Cluster Operations & On-Site Audits** - **Supervise Clinic Operations:** Oversee 3 to 4 allotted clinics in your cluster to ensure daily clinical and front-desk workflows run seamlessly. - **Infrastructure Audits:** Regularly visit assigned clinics to audit facility conditions, infrastructure standards, and physical presentation. - **Cash & Inventory Control:** Conduct daily audits of cash managed by PCCs and verify medicine inventory counts for complete operational transparency. **2. Team Leadership & PCC Mentorship** - **Daily Standups & Support:** Lead regular daily standups with your team of PCCs to set priorities, clear bottlenecks, and align on daily goals. - **Performance Management:** Track, maintain, and analyze performance dashboards for PCCs reporting to you. - **Targeted Action Plans:** Identify skill or process gaps in PCC performance and create actionable improvement plans to help your team grow. **3. Analytics, Escalations & Reporting** - **Data-Driven Analysis:** Analyze daily business metrics across your cluster to ensure clinics meet operational and efficiency benchmarks. - **Structured Planning:** Prepare and execute calendar-driven daily/weekly action items to streamline multi-clinic management. - **Root Cause Analysis (RCA):** Take immediate ownership of operational or patient escalations flagged by Senior Managers, perform thorough RCAs, and implement swift corrective actions. - **Executive Reporting:** Act as the direct bridge between clinic grounds and leadership by submitting detailed cluster updates, audit findings, and metric reports to the Senior Manager. **Requirements** - **Language Proficiency:** Strong command of English, Hindi, and Kannada (locals or candidates well-versed in local languages preferred). - **Leadership Experience:** Prior experience in clinic operations, retail operations, hospitality management, or team leadership. - **Analytical Mindset:** Comfortable working with performance dashboards, metrics, basic spreadsheets, and audit processes. - **Ownership & Problem-Solving:** Proactive approach to troubleshooting, with strong Root Cause Analysis (RCA) skills. - **Commute Readiness:** Willingness to travel daily between designated clinics in your Bengaluru cluster. **Job Details** - **Job Type:** Full-Time, On-site (Multi-location travel within Bengaluru) - **Working Hours:** 11:00 AM – 8:00 PM - **Work Days:** 6 days a week (including Saturday & Sunday) - **Compensation:** ₹25,000 – ₹28,000 per month If you are a dependable leader who loves taking ownership, optimizing operations, and lifting up the teams around you, we’d love to have you on board! Pay: ₹25,000.00 - ₹28,000.00 per month Benefits: - Health insurance - Work from home Ability to commute/relocate: - Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District): Reliably commute or planning to relocate before starting work (Required) Application Question(s): - Are you willing to work 6 days a week (11 AM – 8 PM, including weekends) with daily local travel across 3–4 clinics in Bengaluru? - The offered compensation for this role is ₹25,000 – ₹28,000 per month (fixed). Does this fit within your compensation expectations? Work Location: In person