Collections Associate

Job description

Initiate contact with delinquent borrowers through phone calls, emails, and other communication channels to discuss overdue payments and negotiate repayment plans. Engage in effective negotiation with borrowers to understand their financial situations and work towards mutually agreeable solutions for repayment. Resolve issues and concerns raised by borrowers to ensure a positive customer experience. Maintain accurate and up-to-date records of borrower interactions, payment arrangements, and any other relevant information. Ensure compliance with data protection and privacy regulations. Provide regular reports on collection activities, including updates on outstanding accounts, progress towards targets, and any challenges faced in the collection process. Pay: ₹300,000.00 - ₹333,000.00 per month Benefits: • Flexible schedule • Health insurance • Provident Fund Work Location: In person