Customer Service Executive (Chat Support)

Job description

Customer Service Executive Chat Support Location: Gurgaon Department: Customer Experience Job Responsibilities: • Handle customer queries through chat in a timely and professional manner. • Resolve concerns related to orders, deliveries, returns, refunds, and products. • Ensure high customer satisfaction by providing accurate and empathetic resolutions. • Coordinate with internal teams for issue resolution and follow-ups. • Maintain chat quality, response time, and productivity targets. • Accurately document customer interactions in the CRM system. Requirements: • Graduate in any discipline. • 0–3 years of experience in customer support/chat process (e-commerce experience preferred). • Excellent written English and typing skills. • Good problem-solving and communication abilities. • Comfortable working in rotational shifts and a fast-paced environment.