Customer Service Executive (Voice)

Job description

Customer Service Executive Voice Process Location: Gurgaon Experience: 13 Years Key Responsibilities: • Handle inbound customer calls and resolve queries related to orders, products, delivery, returns, and refunds. • Provide accurate and timely solutions while maintaining a positive customer experience. • Handle complaints and escalations professionally. • Coordinate with internal teams to resolve customer issues. • Maintain accurate call records and follow defined customer service processes. Requirements: • 1–3 years of experience in Customer Service / Voice Process, preferably in FMCG, D2C, E-commerce, or Retail. • Excellent verbal communication skills in English and Hindi. • Strong problem-solving and customer-handling skills. • Comfortable working in a fast-paced environment. Contact HR : 9821998604