Customer Service Executive (Voice)

Job description

**Job Title: Customer Service Executive Voice Process** **Location:** Gurugram (Work from Office) **Job Description** Mamaearth is looking for a Customer Service Executive – Voice Process to deliver exceptional customer support by handling inbound and outbound calls. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to resolve queries efficiently while ensuring a seamless customer experience. **Key Responsibilities** - Handle inbound and outbound customer calls. - Resolve customer queries related to orders, products, returns, refunds, and deliveries. - Provide accurate information and maintain high customer satisfaction. - Escalate complex issues to relevant teams when required. - Maintain detailed records of customer interactions in the CRM system. - Meet defined quality, productivity, and customer satisfaction metrics. **Requirements** - Graduate in any discipline. - 0–3 years of experience in Voice Process/Customer Support (BPO or D2C experience preferred). - Excellent verbal communication skills in English and Hindi. - Good problem-solving and interpersonal skills. - Comfortable working in rotational shifts and a fast-paced environment. - Basic computer knowledge and familiarity with CRM tools is an added advantage.