Customer Service Executive (Voice)

Job description

Job Title: Customer Service Executive Voice Process Location: Gurugram (Work from Office) Job Description Mamaearth is looking for a Customer Service Executive – Voice Process to deliver exceptional customer support by handling inbound and outbound calls. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to resolve queries efficiently while ensuring a seamless customer experience. Key Responsibilities • Handle inbound and outbound customer calls. • Resolve customer queries related to orders, products, returns, refunds, and deliveries. • Provide accurate information and maintain high customer satisfaction. • Escalate complex issues to relevant teams when required. • Maintain detailed records of customer interactions in the CRM system. • Meet defined quality, productivity, and customer satisfaction metrics. Requirements • Graduate in any discipline. • 0–3 years of experience in Voice Process/Customer Support (BPO or D2C experience preferred). • Excellent verbal communication skills in English and Hindi. • Good problem-solving and interpersonal skills. • Comfortable working in rotational shifts and a fast-paced environment. • Basic computer knowledge and familiarity with CRM tools is an added advantage.