Customer Support Executive

Job description

Key Responsibilities: Strong phone contact handling skills and active listening. Ability to multitask, prioritize, and manage time effectively Should be staying in or ready to relocate to Delhi NCR. Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels (email, chat and calls). Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Maintain CSAT score. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Qualifications & Experience : Minimum educational qualification: graduate or equivalent diploma. Experience working with customer support for an e-commerce company. Fluent in English and Hindi, both written and verbal. Good communication skills. Knowledge of MS Office. Ability to stay calm when customers are stressed or upset.