Dealer Relationship Manager

Job description

**Job Description- Dealer Network Manager** **About Us:** Battery Smart is Indias largest and fastest-growing battery-swapping network for electric two and three-wheelers. Founded in 2019 and launched in 2020, we are transforming electric mobility by making it accessible, economical, and scalable through a partner-led model. Today, we power the journeys of 1 lac+ drivers daily across 1,600+ swap stations in India. **Role Overview:** We are looking for a highly driven Dealer Network Manager to own and enhance the end-to-end dealer experience for Battery Smart's EV leasing and financing business. This role sits at the intersection of dealer relationship management, financing operations, and stakeholder coordination. The ideal candidate will act as the single point of contact for dealership partners on all payment, financing, and disbursement-related matters while collaborating closely with internal teams and external financing institutions to ensure timely, transparent, and efficient fund flows. This role requires a strong operations mindset coupled with excellent relationship management skills. **Key Responsibilities:** 1.Dealer Relationship Management - Serve as the primary point of contact for dealership partners, managing day-to-day engagement and resolving payment and disbursement-related queries. - Build and maintain strong relationships with dealer networks to drive satisfaction, retention, and long-term business growth. - Ensure dealers receive proactive updates on financing and disbursement status, creating a transparent and reliable operating experience. - Manage dealer escalations effectively while balancing business objectives and partner expectations. 2.Financing & Disbursement Operations - Coordinate with multiple financing partners, NBFCs, and lending institutions to ensure timely and accurate fund disbursements. - Track disbursement status across financing partners and proactively identify potential delays or bottlenecks. - Resolve routine documentation, reconciliation, and payment-related issues independently and escalate critical exceptions with complete context. - Drive adherence to operational processes, compliance requirements, and documentation standards. 3.Stakeholder & Partner Management - Build and strengthen relationships with financing partners to improve turnaround times, operational efficiency, and service quality. - Collaborate with internal teams including Leasing, Finance, Operations, and Business Development to ensure seamless dealer support. - Facilitate alignment between dealers and financing partners to ensure smooth execution of transactions and issue resolution. 4.Process Excellence & Performance Management - Define, track, and improve key dealer-facing operational metrics including: 1. Disbursement Turnaround Time (TAT) 2. Query Resolution Time 3. Dealer Satisfaction Scores 4. Dealer Retention Metrics - Identify recurring operational challenges and drive process improvements through automation, SOPs, documentation frameworks, and service-level agreements. - Build scalable systems and dashboards to improve visibility and decision-making across dealer operations. **What You Will Need:** - 5-8 years of experience in Dealer Relationship Management, Channel Operations, Dealer Operations, or Financing Operations within the automotive, mobility, leasing, or vehicle financing ecosystem. - Strong operational experience with documentation management, reconciliation, process governance, and stakeholder coordination. - Demonstrated experience managing dealer networks and dealer-facing performance metrics. - Proven ability to manage complex escalations and maintain strong dealer relationships. - Experience working with multiple financing partners, NBFCs, banks, or leasing companies. - Excellent communication, stakeholder management, and problem-solving skills. - Ability to thrive in a fast-paced, high-growth environment with significant ownership. **Preferred Qualifications:** - Prior experience in EV financing, vehicle leasing, fleet financing, or commercial mobility businesses. - Exposure to NBFC, lending, or automotive retail ecosystems. - Understanding of GST invoicing, financing documentation, disbursement processes, and loan operations workflows. - Experience working with EV OEMs, dealership networks, fleet operators, or mobility platforms. **Why Battery Smart:** - Be a part of India's EV revolution and contribute to sustainable mobility. - Work in a high-growth, fast-paced environment with significant ownership. - Opportunity to build and scale critical service operations across a rapidly expanding network. - Collaborate with passionate teams solving real-world mobility challenges.