E-Branch Team Leader

Job description

Job Requirements About theRole: The E-Branch Team Leader will be a key member of the Turbo Cross-Sell function. This role involves leading and enabling a team to achieve business goals, managing customer relationships, and driving operational efficiency. The ideal candidate will be self-driven, possess strong communication and analytical skills, and be capable of managing escalations while enhancing customer experience. KeyResponsibilities: Primary Responsibilities • Lead and motivate the team to deliver desired business outcomes. • Drive inputs and enable team members to achieve set targets. • Handle escalations effectively and manage crisis situations with composure. • Optimize team productivity and operational efficiency. • Utilize strong MIS and analytical skills to track performance and identify improvement areas. • Demonstrate excellent people management and team-building capabilities. • Manage stakeholders effectively across internal and external teams. • Think creatively and initiate strategies to enhance customer experience. • Maintain a strong understanding of banking products and processes. • Conduct market research to evaluate customer needs and identify selling opportunities. Secondary Responsibilities • Manage challenging situations with resilience and a customer-first mindset. • Collaborate effectively with cross-functional teams and stakeholders to ensure seamless execution. What We Are Looking For Education Qualification: A graduate degree in any discipline is preferred. Experience: Prior experience in banking, team management, or customer relationship roles is desirable. Skills and Attributes • Excellent written and spoken communication skills. • Strong understanding of liabilities and assets products and processes. • Exceptional convincing and interpersonal skills. • Proven ability to manage teams and build strong working relationships. • Strong analytical and MIS reporting capabilities. • Ability to think innovatively and lead customer-centric initiatives. • Effective stakeholder management and collaboration skills.